Home Insurance Exam Analysis LIC AAO Job Profile, Salary, Training & Future Prospects/Promotion

LIC AAO Job Profile, Salary, Training & Future Prospects/Promotion

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About Life Insurance Corporation of India. Structure of LIC. LIC Departments. LIC Assistant Administrative Officer (AAO) Training. LIC Assistant Administrative Officer (AAO) Job Profile/Work Nature, LIC AAO Hierarchical Gradation/Promotion.LIC AAO Salary, LIC AAO vs Bank PO.

Job Profile, Salary and Promotion of AAO Officer in Life Insurance Corporation of India.

The AAO exam of LIC conducted by IBPS is around the corner and there have been many questions inter-alia regarding the job profile, major promotional avenues and comparison with banks. The major question among the aspirants is ‘What is the job profile/role of LIC AAO’. Before we give the answer to that we shall first know about LIC as an organisation. This will help you get a better understanding of the role of LIC Assistant Administrative Officer.

About Life Insurance Corporation of India

LIC is the only Life Insurer in India that is fully owned by the Government of India.
The Life Insurance Corporation of India was founded in 1956 when the Parliament of India passed the Life Insurance of India Act that nationalised the private insurance industry in India.
Over 245 insurance companies and provident societies were merged to create the state owned Life Insurance Corporation of India.

Life Insurance Corporation of India Structure.

The organisation has a 4 tier structure and a fifth tier has been added for micro insurance later.
At the helm is Central Office, based in Mumbai.
There are 8 Zonal Offices which report to Central office followed by various Divisional Offices at different locations.
The fourth tier is of importance since majority of newly recruited Assistant Administrative Officers will be posted at the fourth tier known as Branch Office and it is here that AAO will be given the independent charge of a particular department.

LIC Departments.

The Departments in LIC at Branch Level are:

Sales
New Business
Policy Service
Claims
Accounts
Office Service
IT department.

The first four comprise the front end department which deal with clients/customers directly. The other three are back end departments that mainly cater to the needs of employees and ensure smooth functioning of daily business of the branch.

LIC Sales Department:

The sales department has under its jurisdiction, in a layman term, all agents and Development Officers. Generally an Assistant Branch Manager (ABM), having designation equivalent to an AAO, is the head of the department. However, in case of his/her absence, an AAO is also given additional or independent responsibility.

LIC New Business Department:

This is the department where the agent brings the policy for the first time and AAO will be the authority having full discretion whether to accept any insurance or not. You also have discretion regarding charging extra premium on the basis of non-fulfillment of certain conditions. If you have good relations, you generally waive such things on recommendation of Branch Manager.

LIC Policy Servicing Department:

This is the most important department in the sense that, it really helps the common man. Many times the policy premiums are not paid leading to lapsation of policy or people want loan for something. As an officer, you can really help people in this and fast track the things. It is the busiest of all the departments on all days.

LIC Claims Department:

This department has main work at the end of the month or if any death claim arises. Most of the business of LIC comes in the month end or beginning and thus claims are settled accordingly. However, your vigil and pro-active approach can help you, as an officer in settling things over a period of time as well so as to reduce last minute rush

LIC Accounts Department:

It basically helps in overseeing all the payments made or received and any financial and accounting thing happening in the branch. It is a bit cumbersome and an accounts person is almost the last to leave the office.

LIC Office Service Department:

Office Service department deals with personnel matters such as salary disbursement, income tax deduction, billing etc. Therefore, you are considered the most responsible person in terms of personal benefits.

LIC IT Department:

IT department generally does not have any AAO at the branch level but they do have AAO at divisional office level.

LIC Assistant Administrative Officer (AAO) Training.

The training of an AAO consists of 9 months of theoretical and practical training at any of the Zonal Training Centre (ZTC). One MDC (Management Development Centre) at Mumbai has been closed for AAO training. The training is subdivided into 3 sub parts:

3 Months Theoretical training at any of the ZTC where you will be attending classes as full salaried employee and will have all benefits like lodging and boarding free of cost
3 Months Practical Training at any branch office in that zone. Guest houses will be provided to you and each week you’ll go to a different department altogether and learn about everything. Full salary and benefits will be given including meal coupons.
3 Months Theoretical Training: In this, you will again be back to your ZTC and you will present whatever you have learnt and also you will be given a refresher on whatever you did in previous theoretical training.

After all this, you will be absorbed as an officer and will be sent to any branch on preference and on the basis of the availability of vacancies.

LIC Assistant Administrative Officer (AAO) Job Profile/Work Nature.

The Work of an LIC AAO is centered around executing administrative tasks such as:

Devising New schemes.
Inspecting various policies.
Interacting with Clients.
Filing and Management of Claims.
Inter-Department Communications w.r.t to schemes and policies.
Executing various intangible tasks as directed by Manager. (AO or BM).
If you are posted as AAO Specialist, you would be posted in a specific department within the organization viz. Marketing, Sales, Claims etc as specified above.

LIC AAO Hierarchical Gradation/Promotion.

There are two branches of LIC personnel department, one is AAO (known as Administration side) and the other is ADO/DO (known as marketing side). Agents are not considered as employees of the organization in terms of they being non-permanent. Both the Administration side and the Marketing side converge at the fourth level of AAO promotion i.e. at DM/MM.

For example, there for DO (Group B), the promotion level is

DO >ABM (Astt Branch Manager) > BM > SrBM (Senior Branch Manager) and convergence.

For LIC AAO (Group A), the promotion level is:

AAO > AO > ADM > DM and convergence

LIC AAO promotion chart

LIC AAO Salary:

As an LIC AAO you will receive a basic pay of Rs. 17240/- per month.
The scale of pay is Rs. 17240- 840(14) –29000– 910(4) –32640 (note that this is under revision)
You will be entitled to receive other admissible allowances as per rules.
The total emoluments after adding allowances at the minimum of the scale inclusive of House Rent Allowance & City Compensatory Allowance will be approximately Rs 40,245/- per month in ‘A’ Class city.
Other benefits are Defined Contributory Pension, Special Allowance for passing Actuarial Examination, Gratuity, LTC, Cash Medical Benefit, Group Mediclaim, Group Personal Accident Insurance, Group Insurance , Vehicle Loan (2- wheeler/4 wheeler) as per rules.

Comparison between LIC and Banking Industry.

Salary: The “in hand” salary of LIC is much more than what a normal Bank PO gets. Further, even if you take the salary of SBI PO after 4 increments, the salary of LIC is more. Along with that, for first nine months of training, you can just enjoy life as LIC will borne the whole expenditure which is not there in any other bank.
Work Pressure: The pressure in LIC AAO is far far less than any other bank except on month end and beginning and year end. Further, on a daily basis, one may go bome by maximum 6pm and you need not worry about anything. Generally public dealing is done till 3pm and after that many departments are not loaded as such.
Promotion: This is one of the negative points of LIC given the fact that promotions are not based on any exam and not as fast as banks. It takes almost 5-6 years minimum for any AAO to reach AO
Perks: The perks of LIC AAO are not equivalent to other banks. However, you will not feel the same as that is only a meager amount. Further, LIC Employee association is in talks with higher authorities and better perks will be given in a short span of time.
Postings: You’ll most probably get nearby home postings though you will not be able to commute on a daily basis. Certain cases may be there where they will throw you at any far end
Other benefits like good contacts because of large agent base and respect is equivalent to the banks or may be more than that.