Banking Awareness Question Day 13

Banking Awareness Question Day 13: Find Out About Different Types of Bank Card

There are many different types of debit and credit cards available and without the relevant knowledge it can be hard to distinguish between them all.

Our quick guide will go through all of the basic types of cards you can get, helping you identify them so you know exactly what you should and shouldn’t do with your plastic.

Banking Awareness Question for all Exam >> CLICK HERE

How many types of cards are available to a customer?

Cards can be classified on the basis of their issuance, usage and payment by the cardholder.

There are three types of cards:-

1. Debit Card:

  • The debit cards are used to withdraw cash from an ATM, purchase of goods and services at Point of Sale (POS)/E-commerce (online purchase) both domestically and internationally (provided it is enabled for international use).
  • However, it can be used only for domestic fund transfer from one person to another.
  • Debit cards are issued by banks and are linked to a bank account.

2. Credit Card:

  • The credit cards are used for the purchase of goods and services at Point of Sale (POS) and E-commerce (online purchase)/ through Interactive Voice Response (IVR)/Recurring transactions/ Mail Order Telephone Order (MOTO). These cards can be used domestically and internationally (provided it is enabled for international use).
  • The credit cards can be used to withdraw cash from an ATM and for transferring funds to bank accounts, debit cards, credit cards and prepaid cards within the country.
  • Credit cards are issued by banks / other entities approved by RBI.
  • The credit limits sanctioned to a cardholder is in the form of a revolving line of credit (similar to a loan sanctioned by the issuer) and may or may not be linked to a bank account.

3. Prepaid Card:

  • Prepaid cards are issued by the banks / non-banks against the value paid in advance by the cardholder and stored in such cards which can be issued as smart cards or chip cards, magnetic stripe cards, internet accounts, internet wallets, mobile accounts, mobile wallets, paper vouchers, etc.
  • The usage of prepaid cards depends on who has issued these cards.
  • The prepaid cards issued by the banks can be used to withdraw cash from an ATM, purchase goods and services at Point of Sale (POS)/E-commerce (online purchase) and for domestic fund transfer from one person to another. Such prepaid cards are known as open system prepaid cards.
  • However, the prepaid cards issued by authorized non-bank entities can be used only for the purchase of goods and services at Point of Sale (POS)/E-commerce (online purchase) and for domestic fund transfer from one person to another. Such prepaid cards are known as semi-closed system prepaid cards. These cards can be used only domestically.
  • As per extant instructions, the maximum value that can be stored in any prepaid card (issued by banks and authorized non-bank entities) at any point of time is Rs 50,000/-

Who decides the limits on cash withdrawal or purchase of goods and services through the use of a card?

The limits on cash withdrawal at ATMs and for the purchase of goods and services are decided by the issuer bank. However, in case of cash withdrawal at other bank’s ATM, there is a limit of Rs 10,000/- per transaction. Cash withdrawal at POS has also been enabled by certain banks wherein, a maximum of Rs.1000/- can be withdrawn daily by using debit cards.

Is the customer charged by his/her bank when he uses his debit card at other banks’ ATM for withdrawing cash?

The savings bank account customer will not be charged by his/her bank up to five transactions (inclusive of both financial and non-financial transactions) in a month if he/she uses an ATM of another bank. However, within this overall limit of five free transactions, for transactions done at ATM of another bank located in the six metro centers, viz. Mumbai, New Delhi, Chennai, Kolkata, Bengaluru and Hyderabad, the free transaction limit is set to three transactions per month.

Where should the customer lodge a complaint in the event of a failed ATM transaction (account debited but cash not dispensed at the ATM)?

The customer has to approach his/her bank (the bank that issued the card) to lodge a complaint in the event of a failed ATM transaction.

What is the time limit for the resolution of the complaint pertaining to a failed ATM transaction?

The time limit, for resolution of customer complaints by the issuing banks, is within 7 working days from the date of receipt of customer complaint. Hence the bank is supposed to re-credit the customer’s account within 7 working days. For failure to re-credit the customer’s account within 7 working days of receipt of the complaint from the customer, the bank is liable to pay Rs 100 per day as compensation to the customer.

Download Free Banking Handbook

What is the option for a cardholder if his complaint is not redressed by the issuer?

If a complainant does not get a satisfactory response from his/her bank within a maximum period of thirty (30) days from the date of his lodging the complaint, he/she will have the option to approach the Office of the Banking Ombudsman (inappropriate jurisdiction) for redressal of his grievance.

How are the transactions carried out through cards protected against fraudulent usage?

For carrying out any transactions at an ATM, the cardholder has to key in the PIN which is known only to him/her for debit/credit and prepaid cards. However, for carrying out transactions at POS too, the cardholder has to key-in the PIN which is known only to the cardholder if a debit card is used. In the case of credit card usage at POS, the requirement of PIN depends on the bank’s policy on security and risk mitigation. In the case of e-commerce transactions, an additional factor of authentication is applicable except in the case of international websites.

What are the liabilities of a bank in case of fraudulent use of a card by an unauthorized person?

In case of card not present transactions, RBI has mandated providing additional factor of authentication (if the issuer bank and e-commerce merchant bank is in India). Hence, if a transaction has taken place without the additional factor of authentication and the customer has complained that the transaction is not affected by her/him, then the issuer bank shall reimburse the loss to the customer without demur.

Is there any way a customer can come to know quickly whether a fraudulent transaction has taken place using his/her card?

RBI has been taking various steps to ensure that the card payment environment is safe and secure. RBI has mandated banks to send online alerts for all card transactions so that a cardholder is aware of transactions taking place on his / her card.

What is the mandate for banks for issuing Magnetic stripe cards or Chip-based cards?

RBI has mandated that banks may issue new debit and credit cards only for domestic usage unless international use is specifically sought by the customer. Such cards enabling international usage will have to be essentially EMV Chip and Pin enabled. The banks have also been instructed to convert all existing Mag-stripe cards to EMV Chip card for all customers who have used their cards internationally at least once (for/through e-commerce/ATM/POS).